It is not often that the California Employment Law Report can opine outside of the boundaries of the state of California, but I am going out on a limb on this one. I came across what I would recommend to every employer as a way to reduce litigation. In the book, End Malaria, a new book published by the Domino Project, the chapter, Three Words From Ann Landers, written by Scott Stratten of UnMarketing, has the following recommendation:
Take these three words that Ann Landers recommended as a test and try them with your team for one day (I dare you):
If what you’re about to say or email to someone doesn’t meet two out of those three criteria, reword it or don’t say it at all.
Instead of saying “Late again, eh?” you can say “Mike, you’re a valuable member of this team, and when you’re late it hold up everyone’s progress. What can I do to help you?
Scott says that people using his recommendation don’t even need to use all three criteria – just two. Companies spend so much time thinking about what type of messages they send their customers through marketing and sales campaigns, but do they spend even 10% of that effort into thinking about how to communicate with its own employees? Give it a try, and I bet the payoff will show up in higher employee retention, higher morale, and less lawsuits.